Refund and Returns Policy

Bnazi.com par hum koshish karte hain ke aapko behtareen products milen. Lekin agar kisi wajah se aap apne order se mutma’in nahi hain, to humari return aur exchange policy aapki madad ke liye hai.

🔄 Return ya Exchange Kab Mumkin Hai?

Aap return ya exchange tab kar sakte hain agar:

  • Galat product deliver hua ho

  • Product damage ya defective ho

  • Product ki description se bilkul mukhtalif ho

⏱ Return/Exchange Duration

  • Return ya exchange ka claim product receive hone ke 7 din ke andar karna hoga.

  • 7 din ke baad ki requests entertain nahi ki jaayengi.

📦 Conditions for Return

  • Product bilkul new condition mein ho

  • Product istemaal na kiya gaya ho

  • Original packing aur tags ke sath ho

  • Saath mein order slip ya receipt mojood ho

❌ Kis Product Pe Return/Exchange Nahi Ho Sakta?

  • Customized ya personalized items

  • Discounted ya clearance sale products

  • Books jinki packing khol di gayi ho

  • Toys jo hygienic seal ke sath aate hain (agar seal khuli ho)

🚚 Return Process Kaise Hoga?

  1. Humein WhatsApp ya email ke zariye contact karein

  2. Apna order number aur issue clear taur par batayein

  3. Hum aapko return instructions bhejenge

  4. Product wapas bhejne ka courier charge customer ko bear karna hota hai, siwaye agar galti hamari ho

💸 Refund Policy

  • Refund sirf tab possible hai agar product available nahi ho ya exchange feasible na ho

  • Refund sirf bank transfer ke zariye kiya jata hai

  • Verification ke baad 5-7 working din mein refund process kiya jata hai

💬 Contact Karein

Agar aap kisi bhi qisam ka return ya exchange request dena chahte hain, to barah-e-karam hum se rabta karein:

📧 Email: support@bnazi.com
📞 WhatsApp / Call: +92-300-111-29-32

✅ Important Note:

Return ya exchange ka faisla final hoga aur Bnazi.com ki discretion par mabni hoga. Hum apne customers ke liye asani paida karna chahte hain, lekin misuse se bachna bhi zaroori hai.